Your Satisfaction is Guaranteed
We stand behind our logo design services with a comprehensive 30-day money back guarantee. If you're not completely satisfied with your logo design, we'll make it right or refund your money.
1. 30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all our logo design packages. If you're not satisfied with the final logo design delivered, you may request a full refund within 30 days of project completion.
Guarantee Coverage: This guarantee applies to all three packages - Starter, Professional, and Premium. Your satisfaction is our priority, regardless of the package you choose.
2. Eligibility for Refund
To be eligible for a refund under our guarantee:
- You must request the refund within 30 days of project completion
- You must have participated in the design process and provided feedback
- We must have completed all included revision rounds
- The request must be made in writing via email
3. Refund Process
Here's how our refund process works:
Contact Us
Email us at support@frrepubliclogodesign.com with your project details and reason for refund request
Review
We'll review your project and may offer additional revisions to address your concerns
Resolution
If we cannot resolve your concerns, we'll process your refund within 5-7 business days
4. Non-Refundable Situations
Please note that refunds may not be granted in the following situations:
- Change of Mind: If you simply change your mind after approving the final design
- Non-Participation: If you fail to provide feedback or participate in the design process
- Beyond 30 Days: Requests made more than 30 days after project completion
- Partial Refunds: We do not offer partial refunds for completed work
- Third-Party Issues: Problems arising from third-party services or platforms
5. Cancellation Policy
You may cancel your project at any time before work begins for a full refund. Once design work has commenced, our standard refund policy applies.
Cancellation Timeline:
- Before Work Starts: 100% refund
- After Initial Concepts: 50% refund if unsatisfied with initial direction
- During Revision Phase: Case-by-case evaluation
- After Final Delivery: 30-day guarantee applies
6. Digital Product Policy
As we provide custom digital design services:
- All refunds are processed to the original payment method
- Refunds typically appear within 5-10 business days
- Upon refund, all rights to the design revert to FR Logo Design
- You may not use any design concepts or files after a refund is processed
7. Our Commitment to Quality
We're committed to delivering exceptional logo designs that meet your expectations. Before requesting a refund, we encourage you to:
- Provide clear, specific feedback during the design process
- Utilize all included revision rounds
- Communicate any concerns promptly
- Work with us to find a solution that meets your needs
8. Dispute Resolution
In the rare event of a dispute, we'll work diligently to find a fair resolution. Most issues can be resolved through communication and additional revisions.
Refund Requests & Questions
To request a refund or ask questions about our policy:
Email: support@frrepubliclogodesign.com
Response Time: We respond to all refund requests within 24-48 hours
Processing Time: Refunds are processed within 5-7 business days after approval
Note: This refund policy is designed to be fair to both our clients and our business. We believe in the quality of our work and are committed to ensuring every client is happy with their final logo design.